Refund Policy

If the refund is approved, the amount will be automatically refunded to your original payment method within 25 business days.

Enrollment & Payment Terms

• The monthly standard fee is ₹47,500, non-negotiable, and starts from the date of booking/payment.
• No discount or negotiation shall be considered unless provided officially in writing by the institution.
• A client availing a 1-year offer must pay the entire discounted amount within 45 days of booking.
• Failure to pay within 45 days automatically cancels the offer, and the monthly rate of ₹47,500 applies retroactively.
• Installments (if approved) must be paid on or before the due date. Late payments incur a ₹2,000 penalty per week.
• Monthly renewal must be done on the same calendar day as the original booking day.
• All services are prepaid. No postpaid arrangements are entertained.
• If the client pays partial fees and delays, the training may be paused until full payment is received.
• No slot is confirmed without payment, even if verbal or written communication exists.
• A fee receipt and policy confirmation will be provided upon payment for transparency.
• Online payments must be verified before training begins; screenshots alone are not sufficient proof.
• Fee once paid is non-transferable and non-adjustable to another person or program.
• Rejoining after a break of 30+ days is treated as a new enrollment, subject to availability and updated fees.
• All offers are non-transferable between programs or individuals.
• MasterPramod.com reserves the right to update pricing, and new clients must comply with current prices.

Daily Training & Attendance Policy

• Each calendar day is counted in the plan duration — whether a session is conducted or not.
• Our training is customized; light sessions, outdoor activities, mindset sessions are counted as valid training days.
• Absenteeism by the client without prior notice will be considered unexcused and non-refundable.
• Clients must maintain 80% attendance to remain in their fixed time slot.
• No make-up sessions are guaranteed for missed classes unless approved in advance.
• Training days lost due to client travel or personal issues will not be adjusted or extended.
• If MasterPramod.com fails to deliver more than 5 sessions in a month, extra sessions will be compensated.
• Public holidays or trainer travel days are counted as training days and included in the plan.
• A weekly attendance sheet is maintained for all clients.
• Clients should notify absence at least 24 hours in advance.
• Repeated absenteeism may result in automatic removal from the batch without refund.
• If a student consistently misses 3+ sessions/month, they lose the right to fixed slots.
• Personal excuses (family events, mood, other work) are not considered valid for rescheduling.
• Students who fail to show up for 7 consecutive days without notice will be marked inactive.
• Session timings are strict. Entry beyond 10 minutes late may result in session cancellation.

Exit, Withdrawal & Batch Change Policy

• To exit, clients must submit a formal request at least 45 days in advance.
• Exit requests submitted within 10 days of the next payment date will not be considered.
• Failing to give 45-day notice will result in mandatory payment of 45 extra days to fill your slot.
• All exit requests must be in writing via email or WhatsApp, not verbal.
• No refunds are issued for mid-month exits or voluntary withdrawal.
• Clients exiting in 30 or 60 days after taking an annual plan or six month plan must pay per-month charges at ₹47,500/month.
• Batch change requests must also follow a 45-day notice policy.
• A new batch is subject to availability and approval, not guaranteed.
• Multiple batch change requests (more than once) may not be entertained.
• If a new slot is not available, the client may be asked to wait or continue in the old batch.
• If the client insists on an urgent batch change, a batch shifting fee of ₹5,000 applies.
• Quitting due to temporary relocation, workload, or lack of motivation is not considered valid for refund.
• Clients who leave and want to rejoin must start a fresh plan at new rates.
• No balance transfer is allowed to the next month if the exit process starts.
• We reserve the right to refuse exit in golden time slots unless full terms are met.

Golden Time Slot Policy (6–9 AM)

• Morning slots 6–7 AM, 7–8 AM, and 8–9 AM are Golden Slots due to high demand.
• These slots are premium time slots, and no discounts are given for early exit or low attendance.
• Clients booking Golden Slots must pay full monthly fees regardless of attendance.
• No refund, extension, or rebooking will be done if a client misses sessions in these slots.
• These slots are non-transferable even to other family members.
• If a client wants to quit early in these slots, the remaining duration is considered void.
• Golden Slot clients must maintain strict punctuality and attendance.
• Switching from a Golden Slot to another time is subject to availability and written approval.
• Re-entry into Golden Slots after leaving is not guaranteed.
• No trial classes are offered in these time slots.
• Students with poor attendance in Golden Slots will be moved to non-peak hours without notice.
• Fees for Golden Slots are non-negotiable and final.
• Full attendance is expected. Lazy attitude, regular skipping, or casual behavior may result in removal.
• Only highly committed clients are accepted in these slots.
• Refund is only possible if MasterPramod.com cancels the slot — no other reasons apply.

Health Claims, Breaks & Misuse Protection

• Healing Therapy Sessions Available: We provide specialized healing therapy sessions for clients dealing with initial injuries, physical discomfort, or recovery. These are a part of our training system.
• Injury Is Not a Reason to Discontinue: If a client faces an injury, they will be shifted to the healing mode and must continue therapy sessions. No break or refund will be allowed during this phase.
• Monitoring During Recovery: Injured students are personally invited and monitored by our healing team to ensure complete recovery through custom movement therapy, mindset training, and guided rest sessions.
• Client Refusal to Join Healing Sessions: If a client refuses to attend healing sessions after injury, it will be treated as non-cooperation, and fees will not be paused or refunded.
• Medical Leave Requires Documentation: Only clients who submit verified medical documentation can request any hold in plan or session pause beyond healing mode.
• Single Break Policy: A break due to genuine injury or illness can only be taken once in 6- or 12-month programs.
• Minimum 30-Day Hold Rule: No pause will be accepted for 1 or 2 days of illness. Any accepted break should be 30 days minimum and requested in writing.
• Training Continues with Modifications: Based on client condition, sessions may be modified (breathing, mobility, visualization, therapy) but are still counted as training days.
• Misuse of Mental Health Tags: Clients misusing terms like anxiety, stress, or burnout without proper diagnosis or medical evidence will be permanently blocked.
• Healing Program Is Mandatory: All clients recovering from injury or illness must attend a minimum of 3 therapy/healing sessions per week. No exceptions.
• No Discount During Recovery Mode: Healing sessions are part of your training and hence fully chargeable at standard rates. No discount or pause applies.
• Physio and Therapy Experts: Our healing team may include certified physiotherapists, yoga experts, and breathing specialists to speed up recovery.
• Outdoor Recovery Activities: Walks, sunbathing, and mild nature therapy guided by trainers will also be considered valid healing sessions.
• Fitness Tracking Continues: Even during injury, our team tracks your recovery and helps maintain your routine through safe daily practices.
• No Plan Hold Without Therapist’s Approval: Any request to hold or pause a plan must be approved by our in-house healing team, and not decided solely by the client.

Refund, Legal & Final Terms

• No refund is provided once the payment is made, under any circumstances.
• Refund is only applicable if the institution fails to deliver promised sessions (minimum 75% delivery failure).
• All terms are legally binding under the laws of Indore, Madhya Pradesh.
• All disputes must be settled in the Indore District Court only.
• By enrolling, the client agrees to all policies regardless of verbal discussions.
• Legal action will be taken in case of fraud, misbehavior, or policy violation.
• Any attempt to defame or threaten the coach will result in immediate legal reporting.
• Clients are not allowed to record or leak training sessions without permission.
• Misuse of training (e.g., violence, misuse of techniques) may lead to a permanent ban.
• All feedback and complaints must be in writing via official email or WhatsApp.
• No partial refunds are given under any promotional plan.
• No legal claim can be made for delays caused by force majeure (natural disasters, pandemic).
• All clients must sign an agreement or accept these policies digitally before joining.
• No cancellation will be processed once the plan is live.
• All decisions made by MasterPramod.com in disputes are final and non-negotiable.